Frequently Asked Questions

How can I order a book or a test?

You may either place your order

Psychometric tests and assessment tools

Psychometric tests and assessment tools may only be supplied to qualified professionals who have an appropriate certification for their use. When you order test materials for the first time via our web shop or by other means we therefore request that you provide documentation indicating that you are qualified and certified to use psychometric tests.
Download the Qualification for Test Purchase.


Canadian customers

Please note that our books are available from bookstores and wholesalers in Canada, including Login Brothers and Caversham Booksellers, as well as from our US facilities. Periodicals and psychometric tests should be ordered from our US facilities.

How long will delivery take?

USA
Default shipping 3 days for books and tests, 2-3 weeks to Alaska and Hawaii.

Canada
Default shipping 6-10 days for books and tests

South and Central America
The delivery times for South and Cental America vary from 6 days upwards.


Do you accept purchase orders?

Yes, we do accept purchase orders. Since prepayment is required, we will issue a proforma invoice and send it to you. After your payment has been received, the ordered item can be shipped.

What happens if I place a Series Standing Order?

When you place a Series Standing Order of the Advances in Psychotherapy book series, it normally will start with the currently available latest volume in the series. After a minimum of at least 4 successive volumes you may cancel the Standing Order at any time. However, you also have the option of starting your Series Standing Order with an earlier volume in the series. Clicke here to see all volumes at a glance.
The Standing Order price is US 24.80  + shipping and handling – saving 20% compared to the single-volume price of US $29.80 + shipping and handling.
In addition, when you place a Series Standing Order you are also entitled to the same reduced price for any individual volume in the backlist – independent of the starting volume for your Series Standing Order.

Do I get any discounts on Hogrefe titles?

As an author or editor you are entitled to obtain a discount on Hogrefe books. Simply log in to your customer account and sign up for the discount.

As an APA Division 12 member you can purchase a single volume of the Advances in Psychotherapy book series at US $24.80, and only pay US $19.80 per volume by Series Standing Order – saving US $10 per book! In order to obtain the membership discount you must first create an account at www.hogrefe.com and sign up for the discount.

Do I need to create an account?

You may order your books from our website either with or without establishing your personal account.
Establishing an account will enable you to track recent orders, view your order history, and keep your basic account information up to date.

How can I change the personal data in my customer account?

In your account you can change your delivery and invoice addresses or change your password. Next to the overview of all current online orders (from 03/2016 from the new webshop) you can also process your shopping list.

Your data is always treated confidentially and will not be shared with any third party. For further information, please see our Terms and Conditions.

Do you accept payment by credit card?

Yes, we accept payment by VISA, MasterCard, and American Express.

How do I use the shopping list?

If you are interested in a product from our online shop and you want to note it for a later visit, then you can save it to your shopping list by clicking on the heart symbol. When you next visit, you can simply login to your customer account and call up the article again or place it directly into the shopping basket.

I have forgotten my password

When you have already registered to the online shop, but you have forgotten your login, you can request a new password. The password will be sent to your email address that you used for your registration.

When will the title xy be available?

If you would like to know when a new title will be released please send an email to customerservice@hogrefe.com.

I have a question aboout the online version of the Clinical Handbook of Psychotropic Drugs. Where can I find the answer?

You can find the answer to frequently asked questions about the online versions of the Clinical Handbook of Psychotropic Drugs here.